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Terms of Use

These terms of use constitute a legal agreement between you and PIKIME TECHNOLOGIES and apply to your visit to and use of our website at www.pikime.com, the Service and the Application.

Please unsubscribe or request to be removed from the platform and permanently delete the Application from your device if you do not agree or wish to enter into these Terms of Use.
Every user is kindly requested to read carefully our terms of use and privacy policy before downloading our application or using our services.

EXPRESS TERMS
PIKIME TECHNOLOGIES LTD is a company incorporated in Uganda.

The Application is a software that serves as a means to find motor vehicle or motorcycle-based services provided by third parties hereafter referred to "Service Provider(s)". The types of services that may be requested via the Application are:

    1. Courier services;
    2. Transportation
    3. Other services incidental to 1 and 2 above or as we may add from time to time in line with the company’s memorandum and articles of association

USING THE APPLICATION

With the Application you will be able to send a request for a Service to a Service Provider. When a request is made, the application retrieves your location details and sends it to the available Service provider within your vicinity. Any of the Service Provider may accept or reject each of your requests for the Service depending on the circumstances of every situation. If the Service Provider accepts your request, the Application notifies you and provides information regarding the Service Provider - including his/her name, vehicle license number, and customer service rating - and the ability to contact the Service Provider by telephone.

  • PIKIME TECHNOLOGIES
    will make every effort to connect you with a Service Provider in order to obtain the Services, subject to the availability of the Service Providers, strength and availability of the internet network and connectivity.
  • NOTE THAT
    PIKIME TECHNOLOGIES LTD is a technology company, not a transportation or courier company and we do not provide transportation or courier SERVICES. Service Providers working with us are not our employees and we are not responsible for any acts and/or omissions of the Service Providers. The Application is merely a means to connect Service Providers to clients

PRIVACY AND DATA PROTECTION

  • PIKIME TECHNOLOGIES will collect and process your personal information, such as your name, e-mail address, and mobile telephone number when you sign up. You agree that you will provide accurate and complete information, keep the information up to date, and provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, please update your details by sending your request to us. The company will effect such changes as requested within fifteen (15) business days.

  • You will only use the Application once you have signed up with it. Upon successfully signing up, the Application will provide you with a personal account that can be accessed with a password you choose.

  • You will use your own account and you shall not authorize others to use your identity or account. You must keep your account password and any identification we provide you secure and confidential. In the event a disclosure is made to your passwords, howsoever, which causes any illegitimate or unauthorized uses of your account or identity, orders generated from the illegitimate or unauthorized uses will still be deemed valid orders, unless you notify us on that matter before the Service Providers perform the requested Services

  • You understand and agree that your use of the Application will also be subject to our Privacy Policy as may be amended from time to time. By using the Application, you also give your consent as required under our Privacy Policy

  • Our platform may not be used to find Services for:

      1. Transporting, obtaining and purchasing goods prohibited by the authorities or goods that require a certain license or permit from the authority to transport where such license has not been obtained

      2. Transporting goods with dimensions and weight over and above those legally allowed for the vehicle.

      3. Transporting illegal goods or harmful goods or stolen goods, including but not limited to goods containing hazardous or toxic materials, drugs or illegal substances;

      4. Transporting or delivering valuable goods or goods valued above UGX10.000.000/=
  • You must provide to the company accurate and complete information regarding the type, size, specification and/or any specific characteristics of the food or goods to be delivered in Instant Courier service or to be purchased in Food Delivery or Personal Shopping service.
  • You must pack fragile goods, such as glassware, ceramics, cakes or food, properly for the delivery. Neither we nor the Service Providers are responsible for any damage, deformation, dent, expiry, decay, odor, spill or any other incompleteness of the products during their delivery which is caused by improper packaging or wrapping.
  • Service Providers may ask you to disclose the contents in a package to ensure that the contents are as you represented.

  • Service Providers have the right to decline your orders if in his/her personal judgment, he/she may not be able to perform the delivery of the goods.

  • We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Application. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions may expire on a certain date, even before you use them.

  • You acknowledge and agree to grant the Service Providers power and authority to pick up or deliver goods or food.

  • You can only make an order for food available in the listed restaurant's menu in Food Delivery service.

  • We do not guarantee the availability of the ordered items in store/restaurant and the delivery of fragile items such as cake and ice cream

  • We are not responsible for the quality of the food and/or goods provided by store or restaurant neither do we guarantee their availability at the time of making the order

  • You acknowledge and understand that the prices of food or goods shown in Food Delivery and Personal Shopping Service are estimates and may change from time to time.

  • In relation to the Transportation Service, you undertake that you will wear a helmet provided by your Service Provider during the trip. You also undertake that for every order of Transportation Service, there will only be one passenger of the Service Provider. The Service Provider reserves the right to deny or cancel any order of Transportation Service if he/she finds out that the number of his/her passenger will be more than that legally allowable for the vehicle in use

  • Please inform us if you no longer have control of your account, e.g. your account is somehow hacked, or your phone is stolen, so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable even if it is abused by another person.

FEES AND BILLS
  • The download and use of the Application is free of charge. However, the Internet connection required to use the Service, and any associated charges (e.g. mobile data expenses) incurred by your use of the Service are your exclusive responsibility and made solely at your expense

  • The rates that apply for the Services by the Service Provider can be found on the Website and through the Application. We may modify or update the rate from time to time. We will help the Service Provider to calculate the fee based on your order and inform you of the fee on behalf of the Service Provider.

  • Payment can be done in cash or by using your PIKIME Credit. PIKIME Credit can be obtained by transferring any amount you wish to our account using mobile money or PikiMe bank accounts

  • PIKIME Credit cannot be used for the payment of goods/services of non PIKIME Service Providers.

  • When you request to use PIKIME Credit as a means of payment of the Services, you hereby acknowledge and agree to grant us the full power and authority to credit your PIKIME Credit and remit the money on your behalf to pay for the Services provided by the Service Providers.

  • The food or goods ordered in the Food Delivery and Personal Shopping services must be paid for in cash upon delivery of the food or the goods if the value of the food or the goods is below UGX1,000,000 (one million Uganda Shillings)

  • Any order of Food Delivery or Personal Shopping service for goods or food with a total price of over UGX1.000.000, - (one million Uganda Shillings) must be paid to the Service Provider in cash upfront before the performance of the Services.

WARRANTIES

    We make no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services, Website and/or Application software, including but not limited to the Services obtained by or from Service Providers through the use of the Application. We do not represent or warrant that

      1. The use of the Services and/or Application will be secured, timely, uninterrupted or error-free
      2. The quality of any products, services, information, or other materials purchased or obtained by you through the Application will meet your requirements or expectations,
      3. The application or the server(s) that make the Application available are free of viruses or other harmful components,
      4. The Application tracks you or the vehicle used by the Service Provider.

EXCLUSION
  • We are not liable for any injury, death, damage or loss caused by the conduct of the Service Providers. We are also not liable for any wrongdoings, including traffic violations, or any criminal actions conducted by the Service Providers during the performance of the Services. The Service Providers are only our working partners not our employees, agents or representatives
  • However, we do care about the Application users' safety and at our sole and absolute discretion, we are willing to provide financial assistance if a user has an accident, suffers an injury or dies when being transported by a Service Provider. Our assistance only applies from the time a user is picked up by a Service Provider until the user reaches his/her destination. Please alert the Service Provider if you feel uncomfortable with the way he/she is providing the transportation service
LIMITATION OF LIABILITY
  • Any claims against us by you will in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you when using the Service during the event giving rise to such claims. In no event will we be liable to you or anyone for costs, interest, damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage).

  • Whereas we endeavor to work with reputable Service Providers, the quality of the Service obtained using the Application is entirely the responsibility of the Service Provider who ultimately provides the Service to you. You understand, therefore, that by using the Application, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the service at your own risk.
INDEMNIFICATION
  • By using the Application, you agree that you will defend, indemnify and hold us, employees, and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses.

LICENSE
  • Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-assignable, non-sub-licensable, revocable license to download and install a copy of the PikiMe Application on a single mobile device that you own or control and to run this copy of the Application solely for your own personal, non-commercial use.
INTELLECTUAL PROPERTY MATTERS
  • PIKIME, including its name and logo, the Application and the Service, is protected by copyright, trademark and other rights provided under the laws of the Republic of Uganda.
TERMINATION
  • We reserve the right to immediately suspend, restrict or terminate these Terms of Use and your use of the Application if we have reasonable grounds to suspect that you have breached or violated any provision of these Terms of Use or the prevailing laws and regulations.

  • If you permanently delete the Application or cease to use the Application permanently, by a notice to us in 14 business days prior to the deletion or termination, the remaining balance of your PIKIME Credit can be withdrawn but limited to the amount of your Credit balance and not including the amount which is equal to the value of money
MISCELLANEOUS
  • Our waiver or forbearance or failure to claim a breach of any provision of these Terms of Use or to exercise any right provided by these Terms of Use or the applicable law, may not be deemed to constitute a waiver with respect to any subsequent breach of any provision hereof.

  • If any term under these Terms of Use is held to be illegal, invalid or unenforceable, in whole or in part, under any enactment or rule of law, the term or part of it will, to that extent, be deemed not to form part of these Terms of Use but the legality, validity or enforceability of the remainder of these Terms of Use will not be affected.

  • These Terms of Use may be modified, varied and changed from time to time. We will notify you through the Application and/or email of the modifications, variations and/or changes to the Terms of Use. The continued use of the Application after receipt of this notice will constitute your consent to and acceptance of the modifications, variations, and/or changes.